At PCFIX, we take pride in the quality of our workmanship and the parts we supply. This policy explains the warranty coverage for our repair services and replacement parts.
1. Warranty Coverage
Our warranty is divided into two categories:
- Workmanship – The quality of the repair or service we performed.
- Parts supplied by PCFIX – Replacement parts purchased and installed by us.
Each category has different warranty terms.
2. Workmanship Warranty
All repair work carried out by PCFIX is covered by a 6-month workmanship warranty from the date the service is completed.
If a fault occurs during the warranty period that is directly related to our workmanship, we will inspect the device and, where applicable, correct the issue at no additional labour cost.
This warranty covers only the specific repair or service originally performed.
3. Parts Supplied by PCFIX
Replacement parts supplied and installed by PCFIX are covered by a 12-month warranty from the date of installation.
If a supplied part becomes defective during the warranty period, we will inspect the device to determine the cause of the failure.
If the part is found to be faulty and qualifies under warranty, PCFIX may, at our discretion and in accordance with applicable consumer law:
- Repair the defective part;
- Replace it with an equivalent part; or
- Provide a refund where appropriate.
Replacement parts may be new, refurbished, or equivalent depending on availability.
4. Customer-Supplied Parts
Where a customer chooses to provide their own replacement parts, PCFIX is responsible only for the installation workmanship.
Any warranty relating to the supplied part remains solely with the original retailer or manufacturer.
If a customer-supplied part fails, becomes defective, or is incompatible, the customer should contact the original supplier regarding any warranty or replacement.
Our workmanship warranty remains valid only for the installation itself and does not cover defects in customer-supplied parts.
5. Warranty Claim Process
To process a warranty claim, please follow the steps below:
Contact Us
Notify us of your warranty claim by email or WhatsApp. Please provide a brief description of the issue and, where possible, include photos or videos that may help us assess the problem.
Verification
To help us locate your service record, we may ask you to provide one or more of the following:
- The email address or phone number used when booking the service;
- Your invoice or quotation number; receipt or
- Any other information reasonably required to verify your repair.
Assessment
We will acknowledge your claim and respond within 2 working days to arrange either:
- An on-site inspection, where applicable; or
- A drop-off appointment at our office for inspection.
Inspection
The device will be inspected to determine whether the issue is covered under our workmanship warranty or the warranty on parts supplied by PCFIX.
If the claim is approved, we will repair, replace, or refund the affected part (where applicable) in accordance with this policy and the Consumer Protection Act.
Important: Customers are encouraged to report any warranty-related issue as soon as reasonably possible after it is discovered to allow for timely inspection and resolution.
6. Warranty Exclusions
Our warranty does not cover damage or failures resulting from:
- Accidental damage, drops, or physical impact;
- Liquid or moisture damage occurring after the repair;
- Electrical surges or power-related damage;
- Misuse, abuse, neglect, or improper handling;
- Unauthorised repairs, modifications, or tampering by another party;
- Software problems, viruses, malware, or operating system corruption unrelated to the original repair;
- Normal wear and tear or cosmetic damage;
- New faults unrelated to the original repair.
7. Returns and Refunds
Where a warranty claim is approved for a part supplied by PCFIX, we may repair, replace, or refund the part after inspection, depending on the circumstances and in accordance with the Consumer Protection Act.
Refunds will not be provided for services that have been correctly completed unless required by applicable law.
8. Consumer Rights
This Warranty & Returns Policy is intended to complement your rights under the Consumer Protection Act (CPA). Nothing in this policy limits your rights under the Consumer Protection Act or any other applicable South African law.